About Us

Our Kew Clinic has a team of dedicated and friendly staff who will be pleased to assist you with your healthcare needs.

After Hours Service

  • For all emergencies Please call 000
  • For non-emergency medical attention outside to our practice opening hours please call Doctor Doctor Service on 13 26 60

Home Visit

Home visit appointments can be made by prior arrangements with the receptionist at the discretion of the doctor as long as patients are local.

Change of Details

if your contact details have recently changed or you have received a new Medicare Card / Healthcare Card, please inform our receptionist on your arrival so we can update your details in our system.

Test Results / SMS, Recall system

We will request that you return for results if we have ordered them for you. This cuts down on communication errors and misunderstanding. Under special circumstances if you ring for results, please leave a message with our receptionists and they will pass the details on to your doctor.

We also have a SMS and Recall system to remind you of tests, investigations, appointments and other health reminders. Please feel free to take to receptionist or your doctor if you have any concerns.

Telephone Calls

General practitioners receive many phone calls each day for a variety of reasons, we try to limit calls during  consultations. If you wish to speak to your doctor, please leave a message with the receptionist and they will pass the details, if your call is genuinely urgent, please let our staff know, we will prioritise your call.

Seeing Doctor of Choice

Our team will work hard to book you an appointment with your doctor of choice. All of our doctors value providing quality health care and working as a team. In most instances, you will be introduced to more than one doctor to ensure that we can provide you with access to health care when you need it.

Complaints

Kew City Medical Centre acknowledges that patients complaints are an important source of feedback and will be taken seriously.

All complaints will be handled by Dr Samuel Youssef (Principal Dr) or Vivian Morgan (Practice Manager).

Under the Health Services Act 1987 people with complaints should try to resolve them directly with the General Practice, if a satisfactory outcome is not achieved then the complaint can be directed to the Health Service Commissioner for action by Calling 86015200.

Interpreter Services

Our practice has access to immediate phone interpretation through Translating and Interpreting Services (TIS). Should you require such services, please dial 131 450.

Fee Policy
Please check our fee policy for more details